Last Updated: 3rd July 2026
This Privacy Policy describes how Qadence (“Qadence”, “we”, “our”, or “us”) collects, uses, stores, and discloses your personal information when you visit our website, create an account, use the Qadence platform, or otherwise interact with our services (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to any individual or organization that accesses or uses our Services, including website visitors, account administrators, workspace members, customers, and individuals who contact us.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that your personal information will be collected, used, and disclosed as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Services.
We may update this Privacy Policy from time to time to reflect changes in our Services, legal or regulatory requirements, security practices, or business operations.
When we make material changes, we will update the “Last Updated” date at the top of this Privacy Policy and, where required by applicable law, notify you through the Qadence platform, email, or other appropriate communication channels.
Your continued use of the Services after any updates become effective constitutes your acceptance of the revised Privacy Policy.
To provide and improve the Services, we collect personal information from a variety of sources depending on how you interact with Qadence.
We use this information to:
The categories and types of information we collect are described below.
The personal information we collect depends on how you use Qadence and the features you choose to access.
When you create an account or use Qadence, you may provide information including:
Account Information
Workspace and Project Information
As part of using Qadence, you may create or upload information such as:
This information is necessary to provide the collaborative project management features of Qadence.
Team Collaboration Information
If you invite other users to your workspace, we may collect information such as:
Customer Support Information
If you contact us for support or submit feedback, we may collect information contained in your communications, including:
You may choose not to provide certain information. However, doing so may limit your ability to use some features of the Services.
When you visit our website or use the Qadence platform, we automatically collect certain information about your device and your interactions with our Services.
This may include:
We collect this information using cookies, pixels, log files, software development kits (SDKs), and similar technologies.
This information helps us understand how users interact with Qadence, improve platform performance, troubleshoot issues, detect security threats, and enhance the overall user experience.
As you use the platform, Qadence generates information about how your workspace is used.
This may include:
This information allows us to provide core platform functionality, generate project insights, improve our Services, and help teams better understand the health and progress of their work.
We use cookies and similar technologies to recognize your browser or device, remember your preferences, maintain secure sessions, analyze usage of our website and platform, and improve your overall experience.
These technologies may also help us understand how visitors discover Qadence, measure the effectiveness of marketing campaigns, and improve our Services.
More information about our use of cookies can be found in the “Cookies” section of this Privacy Policy.
We may receive information about you from trusted third-party service providers and partners that help us operate and improve Qadence.
Examples include:
We may also receive information when you visit our website, open emails we send, or interact with our Services through technologies such as cookies, pixels, software development kits (SDKs), and similar tracking technologies operated by us or our trusted service providers.
Any information we receive from third parties is handled in accordance with this Privacy Policy. We are not responsible for the privacy practices or the accuracy of information provided by third parties, and we encourage you to review their respective privacy policies before using their services.
We use your personal information only where necessary to operate, maintain, improve, and protect Qadence. Specifically, we use your information for the following purposes:
We use your personal information to:
We use your information to communicate with you regarding:
Where permitted by law, we may also send educational content, newsletters, product announcements, webinars, or other marketing communications. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Understanding how customers use Qadence helps us build a better product.
We use usage data to:
Where possible, we use aggregated or de-identified information for product research and analysis.
We use certain information to understand how visitors discover Qadence and interact with our website.
This helps us:
Where required by applicable law, we will obtain your consent before using your information for marketing purposes.
We use your personal information to:
You are responsible for maintaining the confidentiality of your login credentials. If you believe your account has been compromised, please contact us immediately.
Qadence uses cookies and similar technologies to operate, secure, and improve our website and Services.
Cookies are small text files stored on your device that help websites recognize your browser, remember preferences, and improve your browsing experience.
We use cookies and similar technologies for purposes including:
Most web browsers automatically accept cookies. You can modify your browser settings to refuse or delete cookies if you prefer. However, disabling cookies may affect the functionality of certain features of the website or platform.
To better understand how people discover and use Qadence, we use trusted third-party analytics and marketing tools.
We use Google Analytics to measure website traffic and understand how visitors interact with our website.
Google Analytics helps us understand information such as:
This information helps us improve our website and evaluate the effectiveness of our marketing efforts.
We use Mixpanel to understand how users interact with both our website and the Qadence platform.
Mixpanel helps us analyze product usage, including onboarding flows, feature adoption, user journeys, project activity, and overall engagement with the platform.
The information collected helps us identify areas for improvement, understand customer behavior, and build a better product experience.
We use the Meta Pixel to measure the effectiveness of advertising campaigns on Meta platforms, including Facebook and Instagram.
The Meta Pixel helps us understand actions users take after visiting our website, such as signing up for Qadence or interacting with our content. This information allows us to measure campaign performance, improve our marketing efforts, and deliver more relevant advertisements where permitted by applicable law.
Depending on your location and applicable law, you may be able to control or disable certain analytics and advertising cookies through your browser settings or any cookie consent tools we make available on our website.
Please note that disabling certain cookies or tracking technologies may affect the functionality or performance of some parts of our Services.
We do not sell your personal information.
We may disclose your personal information only where necessary to provide our Services, operate our business, comply with legal obligations, or protect the rights and security of Qadence and our users.
We may disclose your information in the following circumstances:
We may share personal information with trusted third-party service providers that perform services on our behalf. These providers are only permitted to use your information as necessary to provide their services to us.
Examples include providers that support:
We work with trusted analytics and marketing providers to better understand how users discover and interact with Qadence.
These providers may receive limited information through cookies, pixels, or similar technologies to:
Our current analytics and marketing providers include:
These providers process information in accordance with their own privacy policies.
Qadence may allow you to connect third-party applications or services to your workspace.
When you choose to enable an integration, we may exchange information with that third-party service as necessary to provide the integration you’ve requested.
Your use of third-party integrations is governed by the privacy policies and terms of those third-party providers.
Qadence is a collaborative platform. Information you create within your workspace such as projects, tasks, comments, assignments, and files is accessible to other authorized members of that workspace based on their permissions.
Workspace administrators may also be able to manage user accounts, permissions, and certain workspace information.
If Qadence is involved in a merger, acquisition, financing, corporate reorganization, sale of assets, or similar business transaction, your information may be transferred as part of that transaction.
Should such a transfer occur, we will take reasonable steps to ensure your information continues to be protected in accordance with this Privacy Policy.
We may disclose your information where we believe it is necessary to:
Our website or platform may contain links to third-party websites, applications, or services that are not operated or controlled by Qadence.
This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party websites or services before providing your information.
Qadence is not responsible for the privacy practices, content, or security of third-party websites or services.
We take reasonable administrative, technical, and organizational measures to protect the personal information entrusted to us against unauthorized access, disclosure, alteration, loss, or destruction.
These measures may include:
While we strive to protect your information, no method of electronic transmission or storage is completely secure. As a result, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you believe your account has been compromised.
We retain personal information only for as long as necessary to:
Workspace content, including projects, tasks, comments, and related information, is generally retained for as long as your account or workspace remains active unless you or your organization deletes it.
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal data retention practices.
Please note that certain information may be retained for longer periods where required by law or where necessary to establish, exercise, or defend legal claims.
Qadence may process and store your personal information in countries other than the country in which you reside. Our service providers and infrastructure may be located in multiple jurisdictions, and your information may be transferred to and processed in those locations.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
By using our Services, you acknowledge that your personal information may be transferred to and processed in countries outside your country of residence.
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to:
You may exercise these rights by contacting us using the contact details provided below.
Please note that we may need to verify your identity before processing certain requests. We may also decline requests where permitted or required by applicable law.
If you are a member of an organization that uses Qadence, some requests relating to workspace data may need to be directed through your workspace administrator.
Qadence is designed for businesses, organizations, and professionals and is not intended for use by children.
We do not knowingly collect personal information from individuals under the age of 16, or the minimum age required by applicable law in your jurisdiction.
If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete that information promptly.
If you believe a child has provided us with personal information, please contact us using the information below.
If you have any questions about this Privacy Policy, our privacy practices, or how we handle your personal information, you can contact us at:
Email: support@useqadence.com
We will make reasonable efforts to respond to privacy-related requests and inquiries in accordance with applicable laws.
As Qadence evolves, we may introduce new features, integrations, or functionality that require updates to our privacy practices.
Where those changes materially affect how we collect, use, or disclose your personal information, we will update this Privacy Policy and provide notice where required by applicable law.
The most current version of this Privacy Policy will always be available on our website.
This Privacy Policy is governed by the laws applicable to Qadence’s operations, except where the mandatory laws of your jurisdiction require otherwise.
Nothing in this Privacy Policy limits any rights you may have under applicable data protection laws.
We value your trust and are committed to protecting your privacy.
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Qadence
Email: support@useqadence.com
We will respond as promptly as reasonably possible.
